Answer ALL questions. Each question carries ONE (1) mark
State whether each of the following statements is TRUE or FALSE
1. Oral communication is an impediment to good relationships, and it also has impact on
relationships where negative attitudes exist.
2. The act of putting your hand in the air in order to get a turn to express yourself is known
as Paralinguistics.
3. When oral messages are relayed from one source to another, distortion takes place.
4. Using subjective and emotional language, more especially in business communication
can prevent barriers from materializing.
5. Show of hands, poll, ballot, and voice are not methods of voting.
6. Paraphrasing is a skill that cuts across all the various techniques of compressing text.
7. Précis is not synonymous with summary.
8. Stilted phraseology and clichés, excess detail, repetition and lack of logical structure are
the only factors that lead to lack of clarity
9. A good business negotiator should be positional with reluctance to compromise.
10. A written message that circulated internally in an organization is referred to as a
memorandum.
1. FALSE
2. FALSE
3. TRUE
4. FALSE
5. FALSE
6. FALSE
7. TRUE
8. FALSE
9. FALSE
10. TRUE