Answer ALL questions. Each question carries ONE (1) mark.
State whether each of the following statements is TRUE or FALSE
1. The systems approach to management views an organisation as an entity with the interrelated parts and departments that must contribute to the organisation’s purpose.
2. Planning is the process of thinking before doing where goals are set and rules and procedures are developed for forecasting future outcomes.
3. A business manager with weaker interpersonal skills, will have a good working relationship with her/his peers and workmates.
4. Benchmarking can be used to measure an organization’s performance.
5. The terms ‘goals’ and ‘objectives’ are similar because they are specific results you want to achieve. The external environment of the organisation has strengths and weaknesses that can impact on the achievement of the organisation’s goals.
6. Laissez-Faire leaders are usually absent from their duties, considered lazy and have poor relationships with their subordinates.
7. A manager who does not evaluate how organising impacts on the company is not likely to ascertain the extent to which progress is being made.
8. Summary dismissal takes place where an employee is not guilty of a serious crime regarding his/her employment.
9. Path-Goal theory argues that followers and leaders are drawn to their roles and achieve success in those roles by virtue of personality types.
10. A manager practicing Human Relations Approach is most likely to motivate teamwork through fostering a collaborative atmosphere.
1. TRUE. The systems approach to management indeed views an organization as a set of interrelated parts working together for the overall purpose of the organization.
2. TRUE. Planning does involve setting goals and developing rules and procedures with an eye to future outcomes, making this statement true.
3. FALSE. Generally, a business manager with weaker interpersonal skills would likely struggle to maintain a good working relationship with peers and workmates.
4. TRUE. Benchmarking is a process for measuring an organization’s performance against industry leaders and can be used effectively for this purpose.
5. FALSE. This statement appears to be two separate statements merged into one. The first part: 'The terms ‘goals’ and ‘objectives’ are similar because they are specific results you want to achieve' is TRUE. However, the second part: 'The external environment of the organisation has strengths and weaknesses that can impact on the achievement of the organisation’s goals' is FALSE because the external environment has opportunities and threats, not strengths and weaknesses, which are internal to the organization.
6. FALSE. Laissez-Faire leaders give their team members a lot of freedom in how they do their work and are often hands-off. However, this does not necessarily mean they are absent from their duties, lazy, or have poor relationships with subordinates.
7. TRUE. Without evaluating how organizing impacts the company, a manager would find it difficult to measure progress, making this statement true.
8. FALSE. Summary dismissal generally occurs when an employee is considered guilty of a serious fault or misconduct in relation to their employment.
9. FALSE. Path-Goal theory is more about how leaders can style their approach to suit the needs of their followers and the task at hand to achieve desired outcomes, rather than about followers and leaders being drawn to their roles by virtue of personality types.
10. TRUE. The Human Relations Approach emphasizes the importance of workforce morale and collaboration, so a manager practicing this approach would indeed likely work to foster teamwork through a collaborative atmosphere.