The speaker in the poem 'Civil Service' is referring to the bureaucratic office workers who are portrayed as faceless drones, performing their duties in unison without any regard for the impact of their actions. The line "With one accord we do our job" implies that the workers are completely obedient and united in their task, regardless of whether or not it is beneficial for society as a whole. The poem is a critique of the soulless nature of bureaucracy and the dangers of blindly following orders without questioning their validity.
