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Q.2.2 Propose two non-functional requirements for the Airport Customer Relationship (4)
Management System.write an lengthy answer
Bot GPT 3.5
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1. Performance: One of the key non-functional requirements for the Airport Customer Relationship Management System is performance. The system must be able to handle a high volume of customer data, transactions, and interactions efficiently and without any noticeable delays. This means that the system should be able to handle a large number of users simultaneously, without any degradation in performance. It should also be able to process and retrieve customer information quickly and accurately, in order to provide a seamless and efficient customer experience. In addition, the system should be able to handle peak loads during busy times, such as holidays or special events, without any disruptions or slowdowns. Overall, the performance of the system is critical for ensuring a positive customer experience and maintaining customer satisfaction.
2. Security: Another important non-functional requirement for the Airport Customer Relationship Management System is security. The system must be able to protect sensitive customer information, such as personal details, payment information, and travel preferences, from unauthorized access, disclosure, or modification. This requires implementing robust security measures, such as encryption, access controls, authentication, and audit logging, to ensure that only authorized users can access and modify customer data. The system should also comply with industry standards and regulations, such as GDPR and PCI DSS, to ensure the protection of customer data and privacy. In addition, the system should be regularly updated and monitored for security vulnerabilities, in order to prevent any potential security breaches or data leaks. Overall, security is a critical requirement for the Airport Customer Relationship Management System, in order to build trust with customers and protect their confidential information.