Q.2.2 Propose two non-functional requirements for the Airport Customer Relationship

Management System.Write an lengthy answer for 4 marks

Bot GPT 3.5 Bot GPT 3.5 answered
1 month ago

1. Scalability: The Airport Customer Relationship Management System should be able to handle a large number of customers and data without compromising performance. As the system will be used by a busy airport with thousands of customers passing through it each day, it is essential that it can scale up to meet the demands of a growing customer base. This includes the ability to accommodate an increasing number of users, transactions, and data storage requirements without experiencing slowdowns or crashes. The system should be designed in such a way that it can easily be upgraded or expanded to handle future growth without significant disruptions to operations.

2. Security: Given the sensitive nature of the data collected by the Airport Customer Relationship Management System, security is of paramount importance. The system should have robust security measures in place to protect customer information from unauthorized access, disclosure, alteration, and destruction. This includes implementing encryption techniques to secure data in transit and at rest, restricting access to authorized personnel only, and regularly monitoring and auditing the system for any security breaches or vulnerabilities. Compliance with industry regulations and standards, such as GDPR and PCI DSS, should also be ensured to maintain the trust and confidence of customers in the system's ability to protect their personal information.

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