Read the following scenario. Then, answer all questions in this assignment based on the information contained in the scenario. If you make any assumptions when answering a question, please state them clearly.
Scenario: Airport Customer Relations Management System
A local airport has recently upgraded its infrastructure to be able to accommodate international flights. Airport management is expecting an influx of tourists. To ensure the all-round success of this new endeavour, a heavy emphasis is being placed on keeping visitors to the airport as satisfied with the airport and its amenities as possible. To aid in maintaining good customer relations, the airport has decided to invest in the development of a new Customer Relations Management System, which would be accessible online via kiosks strategically placed around the airport as well as a downloadable mobile application.
The new system is envisioned to offer customers the following:
1. Information: updates on flights, airport amenities and services available at the airport;
2. Navigation capability: GPS navigation to various amenities and boarding gates;
3. Instant connection to medical and ambulatory services for any medical emergency.
You have been awarded the contract for the development of the Airport Customer Relations Management System. At the contract signing, you heard a rumour that one of the executives is known for being indecisive and therefore changes his mind frequently. He is also responsible for ultimately signing the new system into operation, so as far as possible, you will need to accommodate his changes. In the same breath, you have been told that should you deliver this system earlier than anticipated, you will receive a sizable bonus. The one thing, though, that has been constant in all of your communications with the various stakeholders is that due to the size of the investment in the project, there is no room for failure, and the system has to be at the top of its class..Discuss the Agile approach to development and motivate whether this
methodology will be suitable for the development of the Airport Customer Relationship Management System or not.
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Your discussion has to address the following:
1. A description of the key features of the Agile development approach.
2. A description of how an Agile development approach will impact your project management approach.
3. A motivation as to whether the Agile approach will be a suitable approach for developing the Airport Customer Relationship Management System...
1. Key features of the Agile development approach:
- Iterative and incremental development: Agile projects are broken down into small increments, allowing for flexibility and adaptability throughout the development process.
- Collaboration and communication: Agile teams work closely together and with stakeholders to ensure everyone is on the same page and priorities are aligned.
- Emphasis on delivering working software: The focus of Agile is on producing tangible results quickly and continuously improving upon them.
- Adaptability to change: Agile embraces change and allows for evolving requirements to be incorporated throughout the project.
2. Impact of Agile development on project management approach:
- Agile project management emphasizes frequent communication, collaboration, and transparency throughout the development process.
- Project management in Agile is more flexible and adaptable, allowing for changes to be incorporated seamlessly.
- Agile project management focuses on delivering value to the customer early and often through iterative development cycles.
- Project management in Agile is more team-centric and empowers team members to make decisions and take ownership of their work.
3. Motivation for suitability of Agile approach for developing the Airport Customer Relationship Management System:
- Given the indecisiveness of one of the executives and the potential for changes in requirements, Agile's flexibility and adaptability make it an ideal approach for handling evolving requirements.
- The emphasis on frequent communication and collaboration aligns well with the need for stakeholders to be involved in the development process and ensures that their feedback is incorporated throughout.
- The iterative and incremental nature of Agile development can help accelerate the delivery of the system, potentially enabling the project to be completed earlier and potentially earning a bonus.
- The focus on delivering working software and continuous improvement aligns with the high standard of quality expected for such a critical system, ensuring that it is at the top of its class.
In conclusion, the Agile approach would be a suitable methodology for developing the Airport Customer Relationship Management System due to its flexibility, adaptability, focus on collaboration, and emphasis on delivering value to the customer. This approach can help navigate the potential challenges posed by the indecisiveness of the executive, the need for early delivery, and the requirement for a top-notch system.