If a company acquires 200 online subscriptions in 3 months and 30 of those customers request a refund, what is the 3-month churn rate?
(1 point)
The 3-month churn rate can be calculated by dividing the number of customers who requested a refund (30) by the total number of subscriptions acquired (200) and multiplying by 100 to get a percentage.
Churn rate = (30 / 200) x 100
Churn rate = 0.15 x 100
Churn rate = 15%
Therefore, the 3-month churn rate is 15%.