The managers of Dragon Tree Gaming Inc. have found that their Game Guides, employees who act as real-time help for players, cannot keep up with large numbers of gamers at certain hours of the day. They want to keep attracting more gamers, but some employees have suggested a cap of the number of players during peak hours. Instead of turning away gamers, what could the company do to increase productivity and keep growing?
1. buy bigger desks for workers
2. hire more Game Guides
3. build a new lunchroom
4. require health training for employees
5. Implement a system for prioritizing player inquiries based on complexity or urgency.
6. Use AI technology to assist Game Guides in answering common questions and providing support to players.
7. Offer additional training and resources for Game Guides to improve their efficiency and effectiveness.
8. Implement a feedback system for players to rate the quality of assistance received from Game Guides, in order to identify areas for improvement.
9. Utilize chatbots or automated messages to handle basic inquiries and free up Game Guides to focus on more complex issues.
10. Develop a comprehensive knowledge base with FAQs and troubleshooting tips that players can access independently, reducing the need for one-on-one assistance from Game Guides.