Mia sent the results from an EKG testing strip to the cardiologist who ordered it by email. The cardiologist calls Mia to complain that he did not receive the email. Mia checks her records and sees that the email was sent. She verifies that she spelled the cardiologist’s email correctly. Still, he insists that he did not receive the results. What MOST likely has happened to Mia’s email?
The email containing the EKG test results may have been blocked or filtered into the cardiologist's spam or junk email folder. Mia should ask the cardiologist to check those folders to see if the email is there. Alternatively, there could have been a technical issue on the cardiologist's end that prevented the email from being delivered properly. Mia could resent the email or try sending it through a different method (e.g. fax or uploading to a secure portal) to ensure the cardiologist receives the results.
