In your experience, what motivates your best on-the-job performance?
What top 3 communication skills do you feel are necessary when communicating with customers over the phone?
Describe a situation when you were able to successfully persuade someone to take a specific action? (This can be personal experience or work experience, i.e., you convinced someone to cover your shift at work, or persuaded a customer to purchase a product)
This position requires you to be on the phone with customers, take notes on what they are saying, and navigate through multiple computers screens over dual monitors. Have you worked on dual monitors in the past? Do you feel this is something you can do effectively, or do you foresee any challenges here?
Which programs from Microsoft Office Suite have you used, and what are some examples of the tasks you have used them for?
How many days of work do you feel are acceptable to miss in a month?
Please respond to what you hear on the audio.