Nomsa manages a local flower shop and currently uses traditional methods to handle inventory
and customer orders. She is facing challenges in efficiently managing sales and providing a
seamless experience for customers. You've introduced the idea of implementing a computerised
information system that enables customers to place orders online for delivery or pickup. Nomsa is
sceptical about this shift and needs convincing about the advantages of adopting such a system
for her flower shop.
Q.1.1 Identify which major component of an information system is being used in each
scenario. Justify your answer.
Q.1.1.1 Nomsa inputs details about the available flower inventory, such as types,
quantities, and prices, into the computerised system
(2)
Q.1.1.2 Nomsa utilises digital records to analyse past order data, enabling her to
recognise popular flowers, customer preferences, and overall purchasing
trends.
(2)
Q.1.1.3 The computerised system handles incoming online orders, manages realtime inventory updates, and generates reports for Nomsa to streamline
sales and order fulfilment.
(2)
Q.1.1.4 Nomsa refers to the system's dashboard to gather insights into current
orders, delivery schedules, and customer preferences, aiding her in making
informed decisions about the flower shop's operations
Q.1.1.1 - The major component being used in this scenario is the data input component of the information system. This is where Nomsa is inputting details about the available flower inventory into the computerised system, such as types, quantities, and prices. This data is essential for the system to function effectively and provide accurate information to customers.
Q.1.1.2 - The major component being used in this scenario is the data storage and retrieval component of the information system. Nomsa is utilising digital records to analyse past order data, allowing her to recognise popular flowers, customer preferences, and purchasing trends. This data is stored in the system and can be accessed and analysed to make informed decisions.
Q.1.1.3 - The major component being used in this scenario is the transaction processing component of the information system. The computerised system is handling incoming online orders, managing real-time inventory updates, and generating reports for Nomsa to streamline sales and order fulfilment. This component is crucial for efficiently managing customer orders and inventory.
Q.1.1.4 - The major component being used in this scenario is the decision support system component of the information system. Nomsa is referring to the system's dashboard to gather insights into current orders, delivery schedules, and customer preferences, aiding her in making informed decisions about the flower shop's operations. This component helps Nomsa make data-driven decisions to improve the efficiency and effectiveness of her flower shop.