Your friend may be thinking you’ve had a similar experience and will have advice for them. They probably need your support in figuring out what steps they need to take in order to do better next time.
Possible Answers:
Sympathy
Empathy
Understanding
Compassion
Encouragement
Guidance
Listening
Validation
Nonjudgmental support
Reassurance
Possible Answers:
Empathy
Sympathy