CASE STUDY: HOW TO IMPLEMENT A QUALITY MANAGEMENT INITIATIVE

3. The article states that TQM runs counter to management practices that most companies follow. What management practices are these?

The article does not mention specific management practices that TQM runs counter to. However, it can be inferred that TQM may run counter to traditional management practices such as a top-down hierarchical approach, where decisions are made by top-level management and implemented downwards, without much input or involvement from employees at lower levels. TQM emphasizes the involvement of all employees in the decision-making and continuous improvement processes, which may go against the traditional command-and-control management style. Additionally, TQM focuses on customer satisfaction and the continuous improvement of processes, which may require organizations to shift their focus from short-term profit maximization to long-term quality enhancement.