Your company has recently been experiencing an increase in conflict at the individual,
departmental and organisation-wide levels. Produce a report for your departmental manager that considers the following:
(a) The possible sources of the conflict (5 marks)
There are several possible sources of conflict that could be contributing to the increase in conflict at the individual, departmental, and organization-wide levels. It is important to identify these sources in order to address them effectively. Below are five possible sources of this conflict:
1. Communication breakdown: One of the main reasons for conflict in any organization is a breakdown in communication. Misunderstandings, lack of clarity, and poor communication channels can lead to conflicts between individuals and departments. This can be exacerbated when there is a lack of transparency or information-sharing within the organization.
2. Interpersonal issues: Personal conflicts and differing personalities can lead to friction and conflicts within departments. Conflicts arising from personal differences, ego clashes, or unresolved issues between team members can negatively impact collaboration and lead to a hostile work environment.
3. Resource allocation: Conflict can arise due to perceived unfairness or competition for limited resources such as budget, equipment, or personnel. When resources are scarce or inequitably distributed, conflicts can arise between departments or individuals vying for these resources.
4. Role ambiguity: When roles and responsibilities are not clearly defined, conflicts can occur. Unclear expectations or overlapping responsibilities can lead to confusion and disagreements among employees, as they may not be sure who is responsible for specific tasks or outcomes.
5. Leadership styles: Different leadership styles can also contribute to conflict within an organization. Autocratic leadership, for example, may lead to resentment and dissatisfaction among employees, while laissez-faire leadership can result in a lack of direction and coordination. Conflicts may arise when employees feel that their needs and opinions are not being considered or valued by their leaders.
By addressing these possible sources of conflict, the organization can take proactive measures to minimize conflicts and create a more harmonious work environment.