People who sell services often face a harder time dealing with dissatisfied customers because unlike with a product, a customer unhappy with a service cannot:
(1 point)
Responses
leave a bad review on a service.
leave a bad review on a service.
ask for a refund on a service.
ask for a refund on a service.
complain about a service.
complain about a service.
return a service that has been used.
return a service that has been used.
The correct answer is: ask for a refund on a service.
When it comes to selling services, customers who are dissatisfied with the service cannot ask for a refund. Unlike with a product, where customers can return the item for a refund if they are unhappy, services are intangible and cannot be returned once they have been provided. Therefore, the option of asking for a refund does not apply to services. Instead, dissatisfied customers usually have to rely on other means to address their concerns or seek a resolution, such as complaining about the service or potentially leaving a negative review to express their dissatisfaction.