What is a quality of good customer service? Choose all answers that are correct.
Question 1 options:
positive attitude
impatience
respect
empathy
good humor
self-conceit
positive attitude
respect
empathy
good humor
The qualities of good customer service are:
- positive attitude
- respect
- empathy
- good humor
To determine the qualities of good customer service, we need to consider which options are correct.
Correct options for a quality of good customer service are:
1) Positive attitude: Good customer service representatives approach customers with a positive outlook, showing enthusiasm and willingness to assist.
2) Respect: Treating customers with respect is crucial in providing quality customer service. It involves listening attentively to their concerns, being polite, and valuing their opinions.
3) Empathy: Being empathetic towards customers means understanding and acknowledging their feelings and concerns. Good customer service representatives show empathy by putting themselves in the customers' shoes and addressing their needs with care.
4) Good humor: A good sense of humor can help diffuse tense situations and create a more pleasant customer service experience. However, it should be used appropriately and not at the expense of the customer's feelings.
Incorrect options for a quality of good customer service:
1) Impatience: Impatience is not a quality associated with good customer service. It can lead to a negative experience for the customer, making them feel rushed or ignored.
2) Self-conceit: Self-conceit, or excessive self-importance, is not a desirable quality in customer service. It can lead to arrogance and a lack of attentiveness towards the customer's needs.