1.4 One of the purposes of a quality management system is to . (1)
a) Set goals for employees
b) Increase profits
c) Obtain a large customer base
d) Meet the objectives set by the suppliers as well as customers
d) Meet the objectives set by the suppliers as well as customers
d) Meet the objectives set by the suppliers as well as customers
To determine the correct answer, let's understand what a quality management system (QMS) is and its purpose. A QMS is a set of processes, policies, and procedures implemented by an organization to ensure that its products or services consistently meet customer requirements and expectations. The purpose of a QMS is to establish a framework for quality management, improve organizational effectiveness, and enhance customer satisfaction.
Let's analyze each option to find the correct answer:
a) Set goals for employees: Although a QMS may involve setting goals for employees, this is not its primary purpose. The main focus is on meeting customer requirements and improving overall quality.
b) Increase profits: While a QMS can indirectly contribute to increasing profits by improving product/service quality, it is not the primary purpose of a QMS.
c) Obtain a large customer base: Again, while a QMS can enhance customer satisfaction and potentially attract more customers, expanding the customer base is not the primary purpose of a QMS.
d) Meet the objectives set by suppliers as well as customers: This is the most accurate option. A QMS aims to meet the objectives set by both the suppliers (to ensure the quality of materials or components) and the customers (to meet their requirements and expectations).
Therefore, the correct answer is d) Meet the objectives set by the suppliers as well as customers.