As Jerry's manager walks by, he is pleased to hear Jerry asking a prospective customer, "Tell me about your daily eating habits," and "What are your future goals when it comes to your nutrition?" Why is Jerry's boss pleased with the questions Jerry is asking?
(1 point)
• They are rhetorical questions so that Jerry can do all the talking
• They are humorous questions to get the customer laughing.
• They are one-word answer questions so the customer can get in and out quickly.
• They are open-ended questions used to effectively get the customer talking.
The correct answer is: They are open-ended questions used to effectively get the customer talking.
Jerry's boss is pleased with the questions because they are open-ended, which means they require more than a simple "yes" or "no" answer. These types of questions engage the customer in a conversation, allowing them to provide detailed information about their eating habits and future goals related to nutrition. This helps Jerry better understand the customer's needs and allows him to provide a more personalized and effective service.