the student has obtained the following information from their visit to the reception area of a business
name and address of the business.
reception area easily accessible to all visitors, including wheelchair friendly.
name and position of staff member.
greeted in a friendly, welcoming manner.
reception area is presentable, neat and safe. motivated.
when is the reception area cleaned.
housekeeping schedule. provide details.
queuing system used.
adequate seating.
questionnaires\suggestion box/visitors book
explanation of the organisation procedure for handing deliveries and/or dispatching
documents.
identified areas of non-conformance with regards to receiving and consulting with visitors.
remedial action recommended. if no non-conformance was found, motivate your answer.
identified areas of substandard cleanliness and safety.
remedial action recommended. if no non-conformance was found, motivate your answer.
information gathered is authentic, valid and current. verified by official stamp, business card or with compliments slip.
The student has obtained the following information from their visit to the reception area of a business:
1. Name and address of the business: The student obtained the name and address of the business during their visit to the reception area.
2. Reception area easily accessible to all visitors, including wheelchair friendly: The student observed that the reception area was easily accessible to all visitors, including wheelchair users. This indicates that the business is committed to inclusivity and ensuring that all visitors can access their services.
3. Name and position of staff member: The student obtained the name and position of the staff member present at the reception area during their visit. This information helps in case further communication or follow-up is required.
4. Greeted in a friendly, welcoming manner: The student noted that they were greeted in a friendly and welcoming manner by the staff member at the reception area. This indicates a positive customer service approach and creates a good first impression for visitors.
5. Reception area is presentable, neat, and safe: The student observed that the reception area was well-maintained, clean, and safe. This indicates that the business takes pride in their physical environment and ensures the safety and comfort of their visitors.
6. When is the reception area cleaned: The student should inquire about the cleaning schedule for the reception area during their visit. This will provide information on how often the area is cleaned and maintained.
7. Housekeeping schedule - Provide details: The student should inquire about the details of the housekeeping schedule for the reception area. This should include information on the frequency of cleaning, specific tasks carried out, and any other relevant details.
8. Queuing system used: The student observed the queuing system used at the reception area. This indicates that there is a structured approach to managing and organizing visitors, ensuring efficient and fair service.
9. Adequate seating: The student noted that there was adequate seating available in the reception area. This ensures that visitors can wait comfortably and helps maintain a professional and organized environment.
10. Questionnaires/suggestion box/visitors book: The student observed the presence of questionnaires, suggestion boxes, or a visitor's book in the reception area. This indicates that the business values feedback from visitors and wants to improve their services based on their input.
11. Explanation of the organization procedure for handling deliveries and/or dispatching documents: The student obtained information on the organization's procedure for handling deliveries and/or dispatching documents. This ensures that visitors are aware of how their deliveries or documents will be handled and provides transparency in the process.
12. Identified areas of non-conformance with regards to receiving and consulting with visitors: The student identified specific areas where there were issues or non-compliance in how the business received and consulted with visitors. This suggests that there may be deficiencies in the current processes or policies and improvements are needed.
13. Remedial action recommended: The student recommends specific actions to address the non-conformance issues identified during their visit. These recommendations should address the gaps or areas of improvement and provide practical solutions to enhance the visitor experience.
14. Identified areas of substandard cleanliness and safety: The student identified specific areas where cleanliness and safety standards were below expectations. This suggests that there may be deficiencies in the current cleaning or safety procedures and improvements are needed.
15. Remedial action recommended: The student recommends specific actions to address the substandard cleanliness and safety issues identified during their visit. These recommendations should address the gaps or areas of improvement and provide practical solutions to enhance the cleanliness and safety of the reception area.
16. Information gathered is authentic, valid, and current: The student ensures that the information they gathered during their visit is authentic, valid, and current. They may do this by verifying the information with an official stamp, business card, or a with compliments slip from the business.
Overall, the student has gathered valuable information about the business's reception area during their visit. They have assessed the accessibility, staff behavior, cleanliness, safety, and other aspects of the area and have identified areas of non-conformance or substandard practices. The student has also provided recommendations for remedial action to improve these aspects if necessary.
Based on the information obtained from the visit to the reception area of the business, here are the steps to address each aspect:
1. Name and address of the business:
- Record the name and address of the business accurately for future reference.
2. Accessibility:
- Note that the reception area is easily accessible to all visitors, including being wheelchair-friendly. This ensures that people with disabilities can comfortably access the area.
3. Staff member:
- Obtain the name and position of the staff member who greeted the student. This helps identify the person responsible for welcoming visitors.
4. Welcoming manner:
- Make a note that the student was greeted in a friendly and welcoming manner, indicating positive customer service.
5. Presentation and safety:
- Observe and document that the reception area is presentable, neat, and safe. This ensures a professional and inviting atmosphere for visitors.
6. Cleaning schedule:
- Inquire about the cleaning schedule of the reception area.
- Request details on the specific frequency and time of day when the area is cleaned.
7. Housekeeping details:
- Ask for specific details regarding the housekeeping schedule.
- Obtain information on the tasks performed during cleaning, such as dusting, vacuuming, disinfecting surfaces, etc.
8. Queuing system:
- Identify the type of queuing system used by the business.
- Note if the system is efficient in managing customer flow and minimizing wait times.
9. Seating arrangement:
- Check if there is an adequate seating area for visitors.
- Ensure that comfortable seating is available, especially if there are longer wait times.
10. Feedback collection:
- Inquire about the presence of questionnaires, suggestion boxes, or a visitors' book.
- Determine if visitors have the opportunity to provide feedback or suggestions about the business.
11. Delivery and dispatch procedure:
- Request an explanation of the organization's procedure for handling incoming deliveries and dispatching documents.
- Ensure that there are clear guidelines and personnel responsible for these tasks.
12. Non-conformance with visitor consultation:
- Identify any areas where the business did not conform to receiving and consulting with visitors properly.
- Highlight the specific issues or shortcomings observed during the visit.
13. Remedial action:
- Provide recommendations for remedial action to address the identified non-conformance areas.
- Suggest practical steps that the business can take to improve their visitor reception and consultation processes.
14. Cleanliness and safety issues:
- Identify areas where the cleanliness and safety standards are substandard.
- Highlight specific concerns related to cleanliness and safety.
15. Remedial action:
- Provide recommendations for addressing the substandard cleanliness and safety issues.
- Propose steps to improve cleanliness and ensure a safe environment for both visitors and staff.
16. Information verification:
- Confirm the authenticity, validity, and currency of the gathered information.
- Look for official stamps, business cards, or with compliments slips to verify the accuracy of the information.
By following these steps, the student can effectively document their observations from the visit, address any non-conformance areas, and provide recommendations for improvement.