# Fast Auto Service provides oil and lube service for cars. It is known that the mean time taken for oil and lube service at this garage is 15 minutes per car and the standard deviation is 2.4 minutes. The management wants to promote the business by guaranteeing a maximum waiting time for its customers. If a customer's car is not serviced within that period, the customer will receive a 50% discount on the charges. The company wants to limit this discount to at most 5% of the customers. What should the maximum guaranteed waiting time be? Assume that the times taken for oil and lube service for all cars have a normal distribution.

I worked out the problem and found out that the z-value that corresponds to the required x-value. I found the z value from the normal distribution table for .0500. I used the standard normal distribution table to find out that the z-value is - 1.645. Substituting the values of ì, standard deviation(ó), and z in the formula x= ì+zó, we obtain
x = ì+zó = 15 +(-1.64)(2.4)=
15-3.936 = 11.064
I looked in the back of the book and the answer said approximately 19. I understand how they got to approximately 19. They figured out that the z-value was 1.64 and then they plugged it into the formula and that is how they got approx. 19. But I'm having trouble understanding why its 1.64 and not -1.64. If anyone could help me figure out where I'm going wrong I'd appreciate it. Thank you!

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1. They want to give a discount to 5% of the people that are inconvenienced by a longer waiting time.
That means that 95% or .95 of the people should be satisfied.
So you want to find the prob that the area of region BELOW a certain waiting time is .95
The z-score of -1.94 would mean that the people get their service in a shorter time than the mean.
That would be good!
So they would not be inconvenienced, why would they expect a discount ?

I find this little applet very useful.

http://davidmlane.com/hyperstat/z_table.html

Whether you look up stats values in a chart, on a graph, a calculator, or a divise such as this, really makes no difference to me. Nobody actually does the real calculations in any of these methods.
The neat thing about this applet is that you don't even have to find the z-scores, you can enter the mean and standard deviation directly and you get a good visual of the situation.

Use the second of the applets, enter the mean and standard deviation and enter .95 in the "shaded area", click on the "below" and you should get 18.9476 which they rounded to 19

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2. The weights (in pounds) of a sample of five boxes being sent by UPS are: 12, 6, 7, 3, and 10.

a. Compute the mean for this sample. Show your work!!
b. Compute the range for this sample. Show your work!!
c. Compute the variance for this sample. Show your work!!
d. Compute the standard deviation for this sample. Show your work!!

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