Question

a) Discuss ways that listeners can use to classify information from an oral text. (4)

b) Give examples of questioning techniques that you can use in order to confirm own understanding when
talking to customers. (4)
c) Give examples of sources of information you can use to produce an oral text outline.

Answer 1

[AI-generated answer — Bot GPT 3.5]

a) Ways that listeners can use to classify information from an oral text include:

1. Identifying main ideas: Focus on the key points being communicated and understand the central theme or message of the oral text.
2. Recognizing supporting details: Pay attention to any examples, anecdotes, or evidence that are provided to back up the main ideas.
3. Organizing information: Group related ideas together and understand how they are connected to each other to create a coherent understanding of the oral text.
4. Distinguishing between fact and opinion: Differentiate between factual information and the speaker's personal beliefs or viewpoints to accurately interpret the oral text.

b) Examples of questioning techniques that can be used to confirm own understanding when talking to customers include:
1. Clarifying questions: Asking for further explanation or details to ensure that you have correctly understood the customer's message.
2. Reflective questions: Paraphrasing or summarizing the customer's statement to confirm your understanding and show that you are actively listening.
3. Open-ended questions: Encouraging the customer to provide more information or elaborate on their thoughts to gain a deeper understanding of their needs or concerns.
4. Probing questions: Asking follow-up questions to explore specific aspects of the customer's statement and uncover any underlying issues or motivations.

c) Sources of information that can be used to produce an oral text outline include:
1. Research materials: Books, articles, websites, and other sources of reliable information can provide content and structure for the oral text outline.
2. Personal experiences: Drawing from your own experiences, anecdotes, and observations can add depth and authenticity to the oral text outline.
3. Expert interviews: Consulting with subject matter experts or professionals in the field can provide valuable insights and perspectives to include in the oral text outline.
4. Surveys or feedback: Gathering input from surveys, interviews, or feedback forms can help collect data and opinions from a target audience to inform the oral text outline.