- Use for short messages, not lengthy conversation, and use proper tone: Instant messaging is meant for quick communication, so it's important to keep messages short and to the point. Use a professional tone to maintain a professional image in the workplace.
- Schedule the time, send invites, and check technology requirements: If you need to have a longer conversation or a group chat via instant messaging, it's important to schedule a time that works for everyone involved. Send invites to ensure that everyone is available, and check that everyone's technology is working properly before the meeting.
- Protect privacy, use a subject line, and ensure ease of reading: Be mindful of the privacy of the information you're sharing via instant messaging. Use a subject line to quickly convey the topic of your message, and ensure that your message is easy to read and understand.
- Schedule and plan to send, use active listening, and use webcam: If you're using instant messaging for a virtual meeting, make sure to schedule it in advance and have a plan for what will be discussed. Use active listening skills to engage with your colleagues, and consider using a webcam for face-to-face communication when possible.