A big part of being a professional sales associate is knowing how to develop what kind of relationships with clients? (1 point) Responses internal internal financial financial short-term short-term long-term long-term
A big part of being a professional sales associate is knowing how to develop what kind of relationships with clients? (1 point) Responses internal internal financial financial short-term short-term long-term long-term
long-term
What is the first thing that a sales associate needs to think about when creating a sales presentation? (1 point) Responses creating a connection with the customer creating a connection with the customer how to make it relevant to the customer how to make it relevant to the customer getting to the point quickly getting to the point quickly keep the presentation as interesting as possible
getting to the point quickly
What term refers to a sales pitch that tries to persuade customers to buy a product or service? (1 point) Responses email marketing email marketing cold calling cold calling social media social media sales presentation
sales presentation
Martin is the Director of Human Resources at a large corporation. Good communication, strong listening skills, and the ability to treat customers respectfully are all qualities he looks for when hiring sales associates. This week, Martin is looking to fill a different position but these same three qualities are at the top of his list while interviewing potential employees. Which position is Martin most likely looking to fill? (1 point) Responses a stockroom worker a stockroom worker a customer service representative a customer service representative a CEO a CEO an investor
a customer service representative
What contributes to the first impression that customers get of a physical store? (1 point) Responses window displays window displays endcaps endcaps kiosks kiosks point-of-sales
window displays
What kind of sales technique uses a salesperson to convince customers to buy their products or services? (1 point) Responses proposal system proposal system product mix product mix personal selling personal selling non-personal selling
personal selling
What type of systems make sure that sales opportunities don’t get lost by keeping track of pricing information, as well as other details needed for sales proposals? (1 point) Responses customer relationship management system customer relationship management system point-of-sale system point-of-sale system quote and proposal system quote and proposal system AI system
quote and proposal system
Lower prices, better value, and higher quality are all common examples of what reason that causes customers to buy from one business over another? (1 point) Responses competitive advantage competitive advantage cold calling cold calling stock options stock options social media
competitive advantage
What kind of selling tactic are companies that sell complex products more likely to use since customers may not know how their products or services work? (1 point) Responses endcaps endcaps non-personal selling non-personal selling personal selling personal selling kiosks
personal selling
What channel for selling products or services and reaching new clients involves soliciting business from someone you have never had contact with before, either in person or over the phone? (1 point) Responses influencers influencers cold calling cold calling social media social media direct mail direct mail
cold calling
How do you calculate customer churn? (1 point) Responses by dividing the number of customers gained by customers lost by dividing the number of customers gained by customers lost by multiplying the number of customers gained by customers lost by multiplying the number of customers gained by customers lost by subtracting the number of customers gained by customers lost by subtracting the number of customers gained by customers lost by adding together the number of customers gained by customers lost
by dividing the number of customers lost by the total number of customers, then multiplying the result by 100.
onvertize, Keatext, and Zoho CRM are three of the best _____tools used by sales teams. (1 point) Responses touchpoint touchpoint AI AI customer service customer service warranties
