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Over the next month, four Acre Woods residents had minor falls using the pool stairs. While the accidents weren’t serious, other residents began to express fears about using the pool. Sarah contacted Mark again to relate resident complaints and to stress the need for pool accessibility and safety improvements. Mark informed Sarah that she was the only member of Acre Woods staff that was complaining or concerned about the pool; therefore, there was no issue. Mark stated that he had a report from another Acre Woods physical therapist, Gene Levy, reporting that residents enjoy the pool and that it has expanded opportunities for physical therapy. Sarah asked Mark to tour the facility in person to assess the situation, but Mark expressed that he was too busy to visit Acre Woods until the next quarter.
Two weeks later, Mark promoted Gene to health care administrator of Acre Woods. Gene took over Sarah’s activity program duties and re-assigned her to the assisted living unit. Concerned about Acre Woods’ ability to live up to its mission and suspicious about the missing funds from the pool project, Sarah contacted the local newspaper and “blew the whistle” on the director’s response to her complaints.