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The trip scheduled for Mexico during spring break has been cancelled due to the bankruptcy of the bus company. You must tell 25 of your classmates that the trip has been cancelled and that they have lost their $100 deposit. How will you convey the information and still uphold their goodwill toward you?

Tell them in a direct way. No dilly dallying around.

As much as possible, it helps to give an explanation of the reasons why the trip was cancelled and they could not get their deposits refunded. What led to the bankruptcy? Is there any possibility of getting part of their deposit refunded?

Possibly these articles might help:

http://www.members.cox.net/dagershaw/lol/InfluenceAntecedents.html
http://www.members.cox.net/dagershaw/lol/InfluenceMorePrinciples.html
http://www.members.cox.net/dagershaw/lol/InfluenceStillMore.html

I hope this helps. Thanks for asking.

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