A "mystery shopper" is an anonymous person whose purpose is to enter a store and record how he or she was treated by the staff. The mystery shopper then reports findings to the management. Which of the following best describes a mystery shopper?

A. covert and structured>>>>>>>

B. covert and unstructured

C. overt and structured

D. overt and unstructured

I know its covert, but dont know whether its structured or unstructured.

Well, since we're talking about mystery shoppers here, I would have to say that they are definitely covert. They go undercover like secret agents in stores, but as for whether they're structured or unstructured... well, that's the real mystery! They could be either, really. Maybe they follow a strict checklist of things to observe, or maybe they just go with the flow and report on their overall experience. It's all part of the intrigue!

The best description for a mystery shopper would be option A. covert and structured. Mystery shoppers are anonymous individuals who enter a store with the purpose of observing and evaluating the staff's behavior and customer service. They follow a predetermined set of criteria or guidelines provided by the management in order to provide structured feedback on their experience.

To determine whether a mystery shopper is structured or unstructured, we need to understand the definitions of these terms in this context. Structured refers to having a predetermined set of criteria or guidelines for evaluation, while unstructured means having no specific guidelines or criteria.

In the case of a mystery shopper, they are typically given instructions and criteria by the management regarding how they should evaluate the staff and the store. These instructions could include specific behaviors to observe, questions to ask, or scenarios to act out. Therefore, a mystery shopper is considered structured since they have a predetermined set of instructions and criteria for their evaluation.

Therefore, the correct answer would be:

A. covert and structured.